Refund Policy

STARTLESS sells digital resources that are delivered immediately and can be copied and kept, so we cannot offer no-questions-asked refunds the way a physical shop might. We do want every purchase to be worth it, and this policy explains when we refund and how to ask. It forms part of our Terms of Service.

Who processes the refund

Payments are handled by Paddle as our Merchant of Record (the contracting Paddle entity depends on your region — see Paddle's Buyer Terms). We authorise refunds under this policy; Paddle processes them back to your original payment method and adjusts any tax it collected. You can also contact Paddle directly through the link on your receipt.

We will refund when

• a file is corrupt, broken or cannot be accessed and we cannot fix it promptly;
• the resource is materially different from what the product page describes;
• you were charged more than once for the same item, or charged in error;
• you are a consumer with a statutory right to a refund that applies despite the digital-content exception below.

We usually cannot refund when

• you changed your mind after downloading or accessing the resource;
• the resource works as described but is not the right fit — check the product page, formats, compatibility and preview before buying, and ask us first if unsure;
• you bought the wrong item and have already downloaded it;
• you lack the third-party software the product page lists as required (for example Notion, Google Sheets, Canva or Excel).

Consumer right of withdrawal

If you are a consumer in the EU, the UK or a jurisdiction with similar rules, you normally have 14 days to withdraw from a purchase. For digital content supplied immediately, that right ends once supply has begun with your prior express consent and acknowledgement that the right is lost. By completing checkout you give that consent for instant delivery. This does not affect your right to a remedy if the resource is faulty or not as described.

How to request a refund

Email hello@startlessco.com within 14 days of purchase with your order number (on your receipt) and a short description of the problem. We respond to refund requests within two business days. Approved refunds are issued to the original payment method; the time for the funds to appear depends on your bank or card issuer, typically 5–10 business days.

When a refund is approved, the refunded resource is removed from your library and its download links stop working. A partial refund does not affect access.

Chargebacks

If something is wrong with an Order, please contact us first — we can almost always sort it out faster than a bank dispute. Filing a chargeback without contacting us may lead to your account being suspended pending resolution and the related resources being removed from your library.

Free resources

Resources offered at no charge have no payment and therefore no refund.

This policy sits alongside the Terms of Service and does not affect any non-waivable statutory rights you have as a consumer.